Privacy notice
This notice explains how Paperlane handles personal information you give us through this website, in line with South Africa’s Protection of Personal Information Act (POPIA).
Who we are
Paperlane, South Africa
Email: info@paperlane.co.za
Phone and WhatsApp: 072 060 3810
Information officer: Rianth Lutchman
What we collect
When you use the contact form, we collect the details you type in:
- your name and email address
- your phone or WhatsApp number, if you add it
- your company name, if you add it
- what you tell us about your business and its admin
If you email, phone or WhatsApp us, we keep that conversation in the same way. We don’t ask for special personal information, and we don’t collect information about children.
Why we use it
- to reply to your enquiry and book the call you asked for
- to prepare for that call, so we can tell you which admin work is worth automating
- if you become a client, to deliver and support the work we agree on
We use your information because you asked us to contact you and agreed to it when you sent the form. We won’t add you to a mailing list or send you marketing unless you ask us to.
Who we share it with
We don’t sell or rent your information. It is only handled by the services we need to run the business:
- our web and email host, Afrihost, which delivers the form to our inbox
- our business email and calendar tools, where we keep the conversation
The page loads its fonts from Google Fonts, which means your browser connects to Google’s servers. This website does not use tracking or advertising cookies.
How long we keep it
If you don’t become a client, we delete your enquiry within 12 months. If you do, we keep what we need for as long as we work together and as long as the law requires for business records.
How we protect it
The website is served over an encrypted connection, the form sends your details straight to our inbox, and only the people at Paperlane who need it can see it.
Your rights
You can ask us at any time to:
- tell you what personal information we hold about you
- correct it or update it
- delete it
- stop contacting you
Email info@paperlane.co.za and we’ll respond within 30 days. If you’re unhappy with how we’ve handled your information, you can complain to the Information Regulator of South Africa at inforegulator.org.za.
Changes to this notice
If we change how we handle personal information, we’ll update this page and the date at the top.